Patient Access & Scheduling Coordinator

DeKalb County Economic Development Corporation; Illinois; On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental, Vision

Life Insurance

Annual Salary Increase & Bonus

Paid Time Off

Job summary

Northwestern Medicine is seeking a Part-Time Patient Access Specialist in Sandwich, Illinois. You will handle patient registration, scheduling, insurance verification, and related front-line duties in a rotating schedule across weeks.

The role emphasizes accuracy, empathy, and adherence to privacy, while delivering excellent customer service to patients and families. The position includes a comprehensive benefits package and opportunities for growth within Northwestern Medicine Corporate.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and creates a positive first impression.
• Identifies and collects patient demographic information per standards.
• Interacts with hospital departments and physicians to schedule patients in NMHC systems.
• Performs medical necessity checks and communicates options if appointments fail.
• Completes out-of-pocket estimations as requested by patients.
• Cross-training between departments to ensure coverage.
• Participates in Quality Assurance reviews to ensure data integrity.
• Uses department policies to complete tasks and adhere to compliance.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Data entry

Multi-tasking

Organizational skills

Problem solving

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Part-Time Patient Access Specialist in Sandwich, Illinois. You will handle patient registration, scheduling, insurance verification, and related front-line duties in a rotating schedule across weeks.

The role emphasizes accuracy, empathy, and adherence to privacy, while delivering excellent customer service to patients and families. The position includes a comprehensive benefits package and opportunities for growth within Northwestern Medicine Corporate.