Patient Access & Scheduling Coordinator

The Queen's Health Systems; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Queen's Health Systems seeks a dedicated patient access representative in Honolulu, HI, to support outpatient scheduling across one service line. You will perform authorization, pre-registration, and verify insurance while delivering friendly, accurate information to patients and provider offices.

Responsibilities include ensuring financial clearance, fostering courteous service, and coordinating with service delivery areas to optimize patient flow.

Qualifications

• High school diploma or equivalent is required.
• One year of patient access experience in hospital or physician office setting.
• Knowledge of different payor types (Medicare, Medicaid, Commercial, etc.).
• Knowledge of medical terminology.
• Strong time management and interpersonal skills.
• Proficiency in English communication, both written and spoken.
• Proficiency with automated systems and computers.

Responsibilities

• Schedule patients for one type of outpatient service.
• Handle authorization, pre-registration and insurance verification.
• Provide information to hospital users, patients, families and physician offices.
• Ensure patients meet financial requirements.
• Maintain effective communication to maximize patient flow and service.

Skills

Customer service

English communication

Time management

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Job description

The Queen's Health Systems seeks a dedicated patient access representative in Honolulu, HI, to support outpatient scheduling across one service line. You will perform authorization, pre-registration, and verify insurance while delivering friendly, accurate information to patients and provider offices.

Responsibilities include ensuring financial clearance, fostering courteous service, and coordinating with service delivery areas to optimize patient flow.