Patient Access Coordinator - Care & Scheduling

Jobtome; Sun City West (AZ); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a Patient Access Representative to deliver patient-centered service in front office settings. The role involves greeting patients, collecting demographics, verifying insurance eligibility, and handling payments in a fast-paced environment.

The position includes responsibilities such as processing referrals, pre-certifications, and authorizations, while ensuring accurate data entry and clear communication with patients and care teams.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in hospital, office, or similar setting.
• Ability to work Monday - Wednesday - 2 pm - 2:30 am, Thursday - 2 pm - 8 pm.
• Must be 18 years of age or older.

Responsibilities

• Greets and checks in patients, collect demographics and verify insurance eligibility/benefits.
• Enter or verify patient data in computer systems in real time.
• Process referrals, pre-certifications, pre-determinations, and pre-authorizations.
• Verify insurance coverage and benefits and create price estimates as needed.
• Collect patient co-pays and discuss financial obligations with patients.
• Identify outstanding balances from previous visits and collect amounts due.
• Schedule patient services and coordinate with provider offices prior to discharge.
• Respond to patient inquiries with compassion and professionalism.
• Generate and analyze patient data reports and follow up on discrepancies.

Skills

Customer service

Communication

Phone support

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a Patient Access Representative to deliver patient-centered service in front office settings. The role involves greeting patients, collecting demographics, verifying insurance eligibility, and handling payments in a fast-paced environment.

The position includes responsibilities such as processing referrals, pre-certifications, and authorizations, while ensuring accurate data entry and clear communication with patients and care teams.