Patient Access & Scheduling Specialist

Kalihi-Palama Health Center; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Kalihi-Palama Health Center is seeking a detail-oriented Patient Services Specialist to manage patient scheduling, registration, and collections per KPHC policies. You will accurately enter data into Centricity and scan required documents, supporting a smooth front office workflow.

In this role, you will greet patients, verify insurance, collect information, and coordinate with Eligibility, Triage, and other teams to ensure a positive patient experience. Regular on-site attendance is required.

Qualifications

• 2 years of receptionist or customer service experience in healthcare, office, or hospitality.
• Strong customer service skills and professional communication.
• Ability to interact respectfully with diverse patient populations.
• Ability to multitask and solve problems in a fast-paced environment.
• Familiarity with medical terminology preferred.
• Reliable on-site attendance and punctuality.

Responsibilities

• Ensure complete, accurate patient information and required documents for scheduling, registration and collections.
• Enter data into Centricity and scan required documents to the registration system.
• Greet patients and support a positive front office experience, coordinating with departments as needed.
• Verify insurance details, update patient information, and collect required payments.
• Answer phone calls professionally and transfer to appropriate staff.
• Maintain patient confidentiality and privacy at all times.

Skills

Experience as receptionist/customer

Exceptional customer service

Interacting with diverse backgrounds

Multitask, prioritization, problem Sol

Reliability on-site attendance

Education

High School Diploma/GED

Associate's degree or equivalent (Medical Assistant) preferred

Tools

MS Office (Excel & Word)

Electronic Medical Records (EMR)

Job description

Kalihi-Palama Health Center is seeking a detail-oriented Patient Services Specialist to manage patient scheduling, registration, and collections per KPHC policies. You will accurately enter data into Centricity and scan required documents, supporting a smooth front office workflow.

In this role, you will greet patients, verify insurance, collect information, and coordinate with Eligibility, Triage, and other teams to ensure a positive patient experience. Regular on-site attendance is required.