Patient Access & Scheduling Coordinator

US Oncology Network-wide Career Opportunities; Eugene (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Coordinator to join the Centralized Schedulers at the Eugene Central Business Office. The role focuses on new patients needing to be seen by our care team and helping them navigate the first steps of their care journey.

Strong phone communication skills and computer competencies are essential. This full-time, onsite position in Eugene offers a 8:00 am - 5:00 pm shift and competitive benefits including M/D/V, Life

Qualifications

• High School diploma or equivalent required.
• Knowledge or experience in a clinical office setting.
• Proficiency with computer systems and Microsoft Office required.
• Knowledge of EMR systems and scheduling software preferred.

Responsibilities

• Coordinating referrals at a high volume and scheduling patients in a timely manner.
• Uses and manages multiple forms of communication within the clinic, example; (teams, email and chart messaging.)
• Accesses outside labs and PHI from outside EMR systems.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Communicates messages in an accurate and timely manner according to procedures.
• Communicates with referring offices, gathering necessary PHI to schedule appropriately.
• Communicate with providers and learn their specialties.
• Scheduling initial appointments for patients in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
• Provides general administrative support by filing charts and forms.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

Skills

Clinical office experience

Proficiency with computer systems

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Coordinator to join the Centralized Schedulers at the Eugene Central Business Office. The role focuses on new patients needing to be seen by our care team and helping them navigate the first steps of their care journey.

Strong phone communication skills and computer competencies are essential. This full-time, onsite position in Eugene offers a 8:00 am - 5:00 pm shift and competitive benefits including M/D/V, Life