Pre-Services Coordinator

US Oncology Inc.; Eugene (OR); On-site; USD 28,000 - 40,000; Full time

Job summary

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Coordinator to join the Centralized Schedulers in Eugene. This role focuses on new patients, guiding them through initial steps and ensuring all information is ready before the first visit.

Strong phone communication and computer skills are required. The position offers full-time hours, onsite in Eugene, with a general pay scale of $20.00–$29.00 per hour depending on experience and location.

Qualifications

• Experience in a clinical office setting is preferred.
• Proficiency with EMR systems and scheduling software is essential.
• Proficient in Microsoft Outlook, Word and Excel.
• Knowledge of this practice’s routines and scheduling is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Coordinating referrals at a high volume and scheduling patients promptly.
• Using Teams, email and chart messaging for effective communication.
• Accesses outside labs and PHI from external EMR systems.
• Answers and routes routine questions or takes thorough messages.
• Delivers accurate and timely messages per procedures.
• Communicates with referring offices to gather PHI for scheduling.
• Schedules initial patient appointments per physician/office guidelines.
• Provides appointment details including time, location and directions.
• Maintains patient confidentiality per HIPAA and laws.
• Performs general administrative support and file handling.

Skills

EMR systems

Scheduling software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Overview

Pre-Services Coordinator

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Coordinator to join the Centralized Schedulers at the Eugene Central Business Office. In an effort to better serve our patients, our scheduling is done at the Central Business Office so that patients aren’t having to wait at the clinic after long treatments or appointments to schedule the next visit. This position focuses on new patients needing to be seen by our care team. Assisting the patient in navigating the first steps of their care journey and ensuring all information is in order before their first visit are the main tasks of this role. Strong phone communication skills and keen computer competencies are key to success in this role. If you are a personable, passionate, and positive individual with a heart for service, we want to hear from you!

The general pay scale for this position at WVCI is $20.00 - $29.00. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Employment Type: Full time, 1.0 FTE

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR, onsite

Shift: 8:00 am – 5:00 pm

Responsibilities

• Coordinating referrals at a high volume and scheduling patients in a timely manner.
• Uses and manages multiple forms of communication within the clinic, example; (teams, email and chart messaging.)
• Accesses outside labs and PHI from outside EMR systems.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Communicates messages in an accurate and timely manner according to procedures.
• Communicates with referring offices, gathering necessary PHI to schedule appropriately.
• Communicate with providers and learn their specialties.
• Scheduling initial appointments for patients in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
• Provides general administrative support by filing charts and forms.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

• High School diploma or equivalent required.
• Knowledge or experience in a clinical office setting.
• Knowledge of EMR systems and scheduling software is preferred.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Equal Opportunity Employer

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.