Ambulatory Care Administrative Coordinator

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Boston Children’s Hospital is seeking an Administrative Support role to assist in clinical service operations and patient coordination. You will ensure a smooth patient experience by registering patients, coordinating schedules, and handling administrative tasks with a focus on accuracy and empathy.

Under supervision, you will respond to inquiries, manage communications, and collaborate with clinicians and departments to streamline processes and improve patient flow.

Qualifications

• Basic computer skills and the ability to use common software.
• Strong customer service knowledge to resolve patient and family questions.
• Clear written and verbal communication with empathy in challenging situations.
• Ability to work with diverse internal and external constituencies.
• Attention to detail and accuracy in handling patient information.

Responsibilities

• Provide positive customer service supporting hospital operations.
• Register new patients and collect demographic, insurance, and referral data.
• Coordinate scheduling and routing to optimize patient flow.
• Assist with administration, calendering, and forms for appointments.
• Use office tech, phone systems, email, and scheduling/billing apps.
• Support departments with communication and coordination of services.

Skills

Customer service

Communication

Computer skills

Empathy

Education

High School Diploma / GED

Tools

Microsoft Office

EMR systems

Job description

Boston Children’s Hospital is seeking an Administrative Support role to assist in clinical service operations and patient coordination. You will ensure a smooth patient experience by registering patients, coordinating schedules, and handling administrative tasks with a focus on accuracy and empathy.

Under supervision, you will respond to inquiries, manage communications, and collaborate with clinicians and departments to streamline processes and improve patient flow.