Patient Access & Scheduling Coordinator

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Kennedy Krieger Institute, Inc. in Baltimore, MD seeks a Patient Services Coordinator I to support Care Center operations at the front desk and clinic level.

Responsible for registration, scheduling, cashiering, and customer service, with duties expanding to insurance processing and financial counseling as needed. The role requires a high school diploma or GED and at least 1 year of relevant healthcare office experience; strong communication and organizational skills are essential for daily

Qualifications

• Minimum 1 year of relevant experience in scheduling, registration and admin support.
• High School diploma or equivalent required.
• Healthcare setting experience preferred.

Responsibilities

• Schedule new and follow-up patient appointments and ensure confirmations.
• Handle front-desk tasks including cashiering and information provision.
• Collect co-pays and perform routine financial counseling.
• Process insurance and gather authorization information as needed.
• Answer phones and provide courteous, professional customer service.
• Support training of new Patient Services staff as assigned.

Skills

Scheduling

Registration

Customer service

Phone etiquette

Education

High School diploma or GED

Job description

Kennedy Krieger Institute, Inc. in Baltimore, MD seeks a Patient Services Coordinator I to support Care Center operations at the front desk and clinic level.

Responsible for registration, scheduling, cashiering, and customer service, with duties expanding to insurance processing and financial counseling as needed. The role requires a high school diploma or GED and at least 1 year of relevant healthcare office experience; strong communication and organizational skills are essential for daily