Healthcare Front Desk & Patient Services Specialist

K&I Healthcare Services, LLC; Baltimore (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with 3% matching

Job summary

K&I Healthcare Services, LLC, located in Baltimore, MD, is seeking an Administrative Front Desk Associate to greet patients, register them, verify insurance, collect copays, and coordinate scheduling with the clinical team.

The role emphasizes HIPAA compliance, professional communication, and support for doctors and care teams in a busy front office. This is a full-time, on-site position with standard M-F hours.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year front desk or customer service experience; healthcare setting preferred.
• Proficiency in Microsoft Office and ability to learn electronic health record systems.
• Excellent verbal and written English communication.
• Ability to pass pre-employment background check, drug screening, and references.
• Authorization to work in the United States (I-9 + E-Verify).
• CPR/First Aid certification or willingness to obtain within 30 days.

Responsibilities

• Greet patients and register them in the EHR (ICANotes).
• Schedule, reschedule, and confirm appointments per templates.
• Verify demographics and insurance; obtain copays at point of service.
• Manage main phone line; take messages and provide callbacks.
• Support clinical staff with administrative tasks and HIPAA compliance.

Skills

Front desk experience

Customer service

English communication

Microsoft Office

EHR familiarity

Cash handling

Background check readiness

Education

High school diploma or equivalent

Medical office assistant program preferred

Tools

ICANotes EHR

Insurance portals (MD Medicaid, CareFirst)

Job description

K&I Healthcare Services, LLC, located in Baltimore, MD, is seeking an Administrative Front Desk Associate to greet patients, register them, verify insurance, collect copays, and coordinate scheduling with the clinical team.

The role emphasizes HIPAA compliance, professional communication, and support for doctors and care teams in a busy front office. This is a full-time, on-site position with standard M-F hours.