Patient Services Coordinator (Therapy Care Center)

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Kennedy Krieger Institute, Inc. in Baltimore, MD seeks a Patient Services Coordinator I to support Care Center operations at the front desk and clinic level.

Responsible for registration, scheduling, cashiering, and customer service, with duties expanding to insurance processing and financial counseling as needed. The role requires a high school diploma or GED and at least 1 year of relevant healthcare office experience; strong communication and organizational skills are essential for daily

Qualifications

• Minimum 1 year of relevant experience in scheduling, registration and admin support.
• High School diploma or equivalent required.
• Healthcare setting experience preferred.

Responsibilities

• Schedule new and follow-up patient appointments and ensure confirmations.
• Handle front-desk tasks including cashiering and information provision.
• Collect co-pays and perform routine financial counseling.
• Process insurance and gather authorization information as needed.
• Answer phones and provide courteous, professional customer service.
• Support training of new Patient Services staff as assigned.

Skills

Scheduling

Registration

Customer service

Phone etiquette

Education

High School diploma or GED

Job description

The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

• Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.
• Collect patient and treatment information, provide cost estimates, and determine patient liability,
• Help to establish and coordinate payment arrangements with non-par payer sources
• Process various types of insurance for a clinic(s)/provider(s).
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Retrieve and assesses system information related to insurance authorization for patient services from the Patient Access department.
• Assist supervisor with training new Patient Services Specialist staff.
• Perform all duties of the Patient Services Specialist and serve as a backup as needed.

EDUCATION

• High School diploma, GED, or equivalent required.

EXPERIENCE

• Minimum 1 year of relevant experience, with a focus on scheduling, registration, and administrative support in a medical/healthcare setting, required.