Behavioral Health Front Desk Concierge

Kennedy Krieger Institute, Inc.; Odenton (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

Kennedy Krieger Institute, Inc. in Odenton, MD is seeking a Patient Services Specialist to perform routine front-end clinical operational activities, including patient check-in, cashiering, information gathering, and coordinating with care center staff.

The role interacts with patients, families, clinicians, and payers, handling co-pays, scheduling, and phone coverage, under supervision of senior staff.

Qualifications

• High School diploma, GED, or equivalent is required.
• Experience in customer service, administrative support, or related area is preferred.

Responsibilities

• Register and check in patients, collect co-pays, provide receipts, and ensure accurate cash handling.
• Answer phones, direct calls, take messages, and follow up as needed.
• Schedule new and follow-up patient appointments and maintain scheduling calendars.
• Obtain information for registration and financial documentation for check-in.
• Provide routine financial benefits and understand insurance requirements relevant to the Care Center.
• Support front-end clerical and administrative tasks under supervision.

Skills

Customer service

Administrative support

Education

High School diploma or GED

Job description

Kennedy Krieger Institute, Inc. in Odenton, MD is seeking a Patient Services Specialist to perform routine front-end clinical operational activities, including patient check-in, cashiering, information gathering, and coordinating with care center staff.

The role interacts with patients, families, clinicians, and payers, handling co-pays, scheduling, and phone coverage, under supervision of senior staff.