Patient Access Scheduler – Streamline Care & Scheduling

Carle-Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

The Scheduler at Carle Health screens and completes patient inquiries by phone and through work queues, scheduling and pre-registration, and directing patients to appropriate providers and care levels. They document inquiries in the HIS system, educate patients and providers about insurance, payments, and services, and ensure accurate demographics, co-pays, and contact information are current.

This role requires strong customer service experience and the ability to coordinate with clinicians,

Qualifications

• Experience in customer service and handling inquiries.

Responsibilities

• Answer, schedule and pre-registration documentation
• Educate patients and providers on insurance, payments, and services
• Obtain and verify patient demographics, insurance, and contacts
• Maintain accurate messages and relay to physicians/nurses
• Document inquiries accurately in the HIS system and coordinate with staff

Skills

Customer service

Job description

The Scheduler at Carle Health screens and completes patient inquiries by phone and through work queues, scheduling and pre-registration, and directing patients to appropriate providers and care levels. They document inquiries in the HIS system, educate patients and providers about insurance, payments, and services, and ensure accurate demographics, co-pays, and contact information are current.

This role requires strong customer service experience and the ability to coordinate with clinicians,