Patient Access & Scheduling Specialist

Carle Health; Alaska; On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Alaska is seeking a Scheduler to accurately screen and respond to callers and manage scheduling and pre-registration across queues. You will document patient and provider inquiries, direct patients to appropriate providers, and ensure seamless communication among patients, staff, and services.

The role emphasizes attention to insurance and payment options, gathering demographics, and timely messenger coordination.

Qualifications

• Certifications: , Education: , Work Experience: Customer service

Responsibilities

• Assumes responsibility for answering, scheduling and pre-registration documentation along with following-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
• Answers telephone, transcribes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

Job description

Carle Health in Alaska is seeking a Scheduler to accurately screen and respond to callers and manage scheduling and pre-registration across queues. You will document patient and provider inquiries, direct patients to appropriate providers, and ensure seamless communication among patients, staff, and services.

The role emphasizes attention to insurance and payment options, gathering demographics, and timely messenger coordination.