Patient Access & Scheduler Specialist

NYU Langone; West Palm Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

NYU Langone Florida is seeking a Sec I-Intake/Scheduler (FGP) in West Palm Beach to support front-end operations such as greeting patients, answering calls, and scheduling appointments. The role involves coordinating calendars, obtaining authorizations, and guiding patients through visit instructions with a focus on service quality.

The position emphasizes strong organizational skills, confidentiality, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• High School Diploma required; strong organizational and communication abilities.
• Excellent interpersonal and verbal/written communication for patient interactions.
• Strong customer service orientation with attention to detail and accuracy.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmations and manages waitlists.
• Communicates instructions and forms to patients for upcoming visits.
• Obtains authorizations for services as needed.
• Answers calls and routes messages to appropriate contacts.
• Maintains patient files and processes incoming/outgoing documents in EPIC.
• Supports patient access activities and promotes MyChart sign-up.
• Coordinates physician calendars and sends calendar invites.
• Ensures HIPAA compliance in handling medical information.
• Provides non-clinical scheduling assistance and patient information.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service

Education

High School Diploma

Tools

Epic

MyChart

Job description

NYU Langone Florida is seeking a Sec I-Intake/Scheduler (FGP) in West Palm Beach to support front-end operations such as greeting patients, answering calls, and scheduling appointments. The role involves coordinating calendars, obtaining authorizations, and guiding patients through visit instructions with a focus on service quality.

The position emphasizes strong organizational skills, confidentiality, and the ability to multi-task in a fast-paced healthcare setting.