Patient Access & Scheduling Specialist

NYU Langone; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health in New York, NY, is seeking a Secretary I-Intake/Scheduler to support front-desk operations, greet patients, answer calls, and schedule appointments within our busy practice. This role emphasizes accuracy, patient service, and collaboration with physicians and staff.

The successful candidate will manage patient communications, coordinate appointments and referrals, process documents in the EMR, and help maintain a welcoming, efficient patient experience.

Qualifications

• High School Diploma is required.
• Excellent organizational, interpersonal, and verbal/written communication skills.
• Ability to use word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding skills and multitasking in a team environment.
• Preferred: intermediate knowledge of computer-based scheduling.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls, takes messages, and routes to appropriate contact promptly.
• Prepares standard letters and forms as needed.
• Gathers information, greets patients, and supports access workflows.
• Maintains confidentiality and follows HIPAA procedures.
• Uses EPIC for documentation and message routing.
• Communicates scheduling instructions and status updates to patients.
• Assists with pre-authorizations and referrals when required.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Education

High School Diploma

Tools

EPIC

Job description

NYU Langone Health in New York, NY, is seeking a Secretary I-Intake/Scheduler to support front-desk operations, greet patients, answer calls, and schedule appointments within our busy practice. This role emphasizes accuracy, patient service, and collaboration with physicians and staff.

The successful candidate will manage patient communications, coordinate appointments and referrals, process documents in the EMR, and help maintain a welcoming, efficient patient experience.