Patient Access Scheduler & Pre-Registration

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Normal, Illinois is seeking a dedicated Scheduler to screen and respond to callers, schedule appointments, and assist with patient pre-registration with accuracy and care. You will document inquiries in the HIS, coordinate with providers and departments, educate patients about insurance options, and route requests to the appropriate services to ensure timely access to care.

This role emphasizes clear communication, attention to detail, and patient-centered service in a busy

Qualifications

• Customer service experience preferred.

Responsibilities

• Assumes responsibility for answering, scheduling and pre-registration documentation along with following-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
• Answers telephone, transcribes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.

Skills

Customer service

Job description

Carle Health in Normal, Illinois is seeking a dedicated Scheduler to screen and respond to callers, schedule appointments, and assist with patient pre-registration with accuracy and care. You will document inquiries in the HIS, coordinate with providers and departments, educate patients about insurance options, and route requests to the appropriate services to ensure timely access to care.

This role emphasizes clear communication, attention to detail, and patient-centered service in a busy