Patient Access & Scheduler - Multi-Site Pain Management

National-Spine-and-Pain-Center; Cave Spring (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

National Spine and Pain Center is seeking a Communication Center Representative to act as the front-line support for patient scheduling and inquiries across multiple site locations. You will ensure high-quality service, collect patient demographics and insurance data, and relay messages to the appropriate provider offices.

You will work under the Communication Center Supervisor to maintain compliance with HIPAA and OSHA, document patient interactions, and support efficient operations in a

Qualifications

• Must demonstrate competence in written and oral communications.
• Ability to use PC-based office productivity tools (Outlook, Excel) to work effectively.
• High attention to detail and accuracy in data entry.
• Ability to manage multiple priorities and stay organized.
• Must have strong phone skills to triage calls and capture information accurately.

Responsibilities

• Answer all calls routed through the Communications Center and ensure proper closure.
• Check messages (voicemails, emails) promptly and complete tasks including replying to emails and sending information to referring providers.
• Schedule, reschedule, and cancel patient appointments per NSPC guidelines.
• Obtain and record patient demographics and insurance information for accurate charting and claims.
• Communicate pre-appointment instructions to patients and forward prescription requests to the provider.

Skills

Written and verbal communication

Phone triage

Multitasking

Attention to detail

Confidentiality

Education

High school diploma or GED; 1 year healthcare call-center experience

Tools

Microsoft Outlook

Microsoft Excel

Job description

National Spine and Pain Center is seeking a Communication Center Representative to act as the front-line support for patient scheduling and inquiries across multiple site locations. You will ensure high-quality service, collect patient demographics and insurance data, and relay messages to the appropriate provider offices.

You will work under the Communication Center Supervisor to maintain compliance with HIPAA and OSHA, document patient interactions, and support efficient operations in a