Strategic Director, Patient Access & Scheduling (Multi-Site)

Resolve Pain; Atlanta (GA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Resolve Pain is seeking a Director of Patient Access & Scheduling to provide strategic and operational leadership for centralized access and scheduling across a multi-site specialty health platform. You will standardize workflows, establish SLAs, and lead a large team to improve patient experience, reduce cancellations, and optimize physician productivity.

The role partners with physicians, practice admins, site Leaders, clinical teams, revenue cycle, and ASC leadership to implement data-driven

Qualifications

• Bachelor’s degree in healthcare administration, business, operations, or a related field.
• 7+ years of progressively responsible healthcare operations, patient-access, scheduling, ambulatory operations, revenue-cycle front-end, or related experience.
• 3+ years of leadership experience managing managers, supervisors, or sizable frontline teams.
• Demonstrated success leading centralized or multi-site scheduling, patient access, pre-access, procedure scheduling, ambulatory operations, or comparable healthcare functions.
• Experience with prior authorization, insurance verification, pre-certification, patient financial clearance, clinical or procedural readiness, and their impact on scheduling outcomes.
• Experience using data, dashboards, KPIs, and structured operating rhythms to improve performance.
• Strong process-improvement, root-cause analysis, project-management, and change-management capabilities.
• Excellent written, verbal, facilitation, and stakeholder-management skills.
• Proficiency with EHR/practice-management systems, scheduling platforms, Microsoft Excel, and operational reporting tools.

Responsibilities

• Lead centralized patient access and scheduling across multiple clinic and procedural locations.
• Standardize workflows for new and returning patients, procedure scheduling, cancellations, rescheduling, outreach, and confirmation.
• Establish service-level expectations for contact speed, scheduling turnaround, authorization readiness, escalation, and schedule recovery.
• Align staffing, productivity standards, and workforce coverage to patient demand and provider capacity.
• Lead, coach, and hold managers, supervisors, and staff accountable for performance, service, and execution.
• Own workflows that move patients from order through authorization, readiness, scheduling, and completed procedures.
• Partner with physicians, ASC leadership, practice administrators, and site teams to optimize templates, capacity, and utilization.
• Reduce avoidable cancellations, schedule gaps, no-shows, and late reschedules.
• Implement recovery processes to backfill openings and manage waitlists or re-nurture lists.
• Identify root causes of schedule instability and drive corrective action across affected teams.
• Partner with authorization, revenue cycle, clinical, and operational teams to ensure payer and pre-procedure requirements are completed on time.
• Define clear handoffs, escalation paths, roles, and accountability across scheduling, authorization, clinical teams, physicians, and site operations.
• Monitor authorization delays and denials; implement actions that reduce late reschedules and lost procedure volume.
• Ensure teams communicate scheduling changes and requirements clearly and professionally to patients.
• Lead daily, weekly, and monthly operating reviews for patient access and scheduling performance.
• Maintain dashboards and scorecards with targets, trends, owners, and corrective actions.
• Use data to identify variation and improvement opportunities by site, provider, payer, service line, and team.
• Improve workflows, scheduling accuracy, productivity, patient conversion, and attendance.
• Establish training, quality assurance, audits, and standard work to support consistent execution.
• Partner with technology and vendor teams to improve systems, reporting, work queues, and automation.
• Serve as the enterprise leader for patient access, scheduling operations, procedure readiness, and schedule recovery.
• Build productive relationships with physicians and operational leaders; address performance issues with action plans.
• Lead operational changes using owners, milestones, risks, and communication plans.
• Support new-site openings, acquisitions, integrations, and service-line growth as they relate to access and scheduling.
• Ensure workflows comply with standards, payer requirements, privacy practices, and applicable regulations.

Skills

Leadership

Communication

Data-driven decision making

Problem solving

Change management

Staff coaching

Education

Bachelor’s degree in healthcare administration or related field

Tools

EHR/Practice-management systems

Microsoft Excel

Operational reporting tools

Job description

Resolve Pain is seeking a Director of Patient Access & Scheduling to provide strategic and operational leadership for centralized access and scheduling across a multi-site specialty health platform. You will standardize workflows, establish SLAs, and lead a large team to improve patient experience, reduce cancellations, and optimize physician productivity.

The role partners with physicians, practice admins, site Leaders, clinical teams, revenue cycle, and ASC leadership to implement data-driven