Patient Care Scheduler & Admin Specialist

National-Spine-and-Pain-Center; Harrisonburg (VA); On-site; USD 18,000 - 28,000; Full time

Job summary

The National Spine and Pain Center is seeking a Patient Services Coordinator to handle front desk operations, insurance coordination, and medical records management. You will greet patients, collect demographics, verify insurance, schedule appointments, and assist with patient flow while maintaining HIPAA compliance.

Responsibilities include coordinating authorizations, processing referrals, managing check-in/out procedures, and supporting the clinical team as needed.

Qualifications

• High school diploma or GED required.
• At least 1 year of related administrative experience, preferably in healthcare.
• Must maintain confidentiality at all times.
• Excellent verbal and written communication skills.
• Strong customer service oriented with patient care focus.
• Excellent organizational and multitasking abilities with attention to detail.
• Proficient with Microsoft Office Suite.
• Ability to learn new EMR and scheduling software.

Responsibilities

• Greet patients and complete registration/visitation forms.
• Handle patient check-in: demographics, insurance, and IDs.
• Manage patient flow, scheduling, confirmations, and cancellations.
• Answer phone calls and respond to emails.
• Provide back-up support to the clinical team as needed.
• Manage patient check-out: follow-ups, reminders, and payments.
• Coordinate insurance verifications and authorizations.
• Prepare and transmit medical records requests; ensure HIPAA compliance.

Skills

Verbal communication

Written communication

Customer service

Confidentiality

Microsoft Office

Multi-tasking

Attention to detail

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR software

Scheduling systems

Job description

The National Spine and Pain Center is seeking a Patient Services Coordinator to handle front desk operations, insurance coordination, and medical records management. You will greet patients, collect demographics, verify insurance, schedule appointments, and assist with patient flow while maintaining HIPAA compliance.

Responsibilities include coordinating authorizations, processing referrals, managing check-in/out procedures, and supporting the clinical team as needed.