Patient Access Scheduler: Impactful Frontline Care

National Jewish Health; Denver (CO); On-site; USD 29,000 - 37,000; Full time

Job summary

National Jewish Health is seeking a Scheduling Customer Service Representative in Colorado to handle incoming calls and schedule physician and ancillary services. You will update patient records, verify demographics and insurance, and ensure a smooth patient experience.

The role focuses on accurate scheduling, collaboration with clinic staff, and maintaining up-to-date knowledge of NJH systems and procedures to support exceptional care delivery.

Qualifications

• High School Diploma or equivalent required.
• One year customer service experience required.
• One year patient scheduling or health care call center experience preferred.
• Candidates who are bilingual speaking Spanish are highly desired.

Responsibilities

• Answers incoming calls and makes outbound calls to schedule appointments for physician and ancillary services.
• Maintains communication with patients and clinical staff to ensure a successful patient experience.
• Schedules new patient appointments for physicians and ancillary departments accurately.
• Updates patient demographic, insurance, and appointment information in computer systems.
• Ensures clinics have accurate patient information regarding nature, severity, and duration of concerns.
• Communicates with patients to keep them apprised of appointment status and coordinates with Admissions and Financial Counseling as needed.
• Maintains knowledge of NJH clinical operations, insurance procedures, and terminology; uses Registration and Scheduling systems and EMR.

Skills

Customer service

Bilingual Spanish

Education

High School Diploma

Job description

National Jewish Health is seeking a Scheduling Customer Service Representative in Colorado to handle incoming calls and schedule physician and ancillary services. You will update patient records, verify demographics and insurance, and ensure a smooth patient experience.

The role focuses on accurate scheduling, collaboration with clinic staff, and maintaining up-to-date knowledge of NJH systems and procedures to support exceptional care delivery.