Patient Access Specialist II: Seamless Scheduling & Support

National Jewish Health; Denver (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Paid time off (PTO)

Retirement plan (403b)

Tuition reimbursement

PSLF eligible employer

Job summary

National Jewish Health in Denver, CO is seeking a Patient Access Representative II to coordinate patient appointments, collect demographic and insurance information, and support access to care. The role emphasizes friendly, phone-based service and accurate data entry.

No prior healthcare experience is required; training is provided. The successful candidate will verify insurance, arrange referrals or authorizations, and collaborate with clinical staff to keep schedules full and wait times low.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of two years in health care or customer service.
• No special certification required.

Responsibilities

• Provide excellent customer service to patients, co-workers, physicians and staff; greet callers and direct to appropriate departments.
• Collect and update patient demographic, insurance and scheduling information.
• Verify insurance eligibility; obtain referrals or authorizations; refer patients to financial counseling when needed.
• Manage physician and clinic schedules; resolve appointment issues and maintain waitlists.
• Communicate with clinicians to ensure appointments are accurately ordered and scheduled; notify admissions of direct patient contact needs.

Skills

Customer service

Communication

Scheduling

Data collection

Education

High school diploma or equivalent

Associates degree in business, nursing or health care administration (preferred)

Tools

EMR systems

Registration & Scheduling systems

Job description

National Jewish Health in Denver, CO is seeking a Patient Access Representative II to coordinate patient appointments, collect demographic and insurance information, and support access to care. The role emphasizes friendly, phone-based service and accurate data entry.

No prior healthcare experience is required; training is provided. The successful candidate will verify insurance, arrange referrals or authorizations, and collaborate with clinical staff to keep schedules full and wait times low.