Patient Access Scheduler — Healthcare Appointments

Carilion Clinic; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

Employer Funded Pension Plan

Paid Time Off

Onsite fitness studios

Wellness app access

Job summary

Carilion Clinic in Roanoke, VA seeks a Contact Center Scheduler I to join a fast-paced in-person team. You will schedule appointments, manage referrals, and coordinate with the care team using EPIC, MyChart, and multiple scheduling systems.

A high level of empathy and strong computer skills are essential as you guide patients through options and complete pre-registration tasks. This full-time role emphasizes patient experience, accuracy in data entry, and the ability to handle difficult calls

Qualifications

• High school diploma or equivalent required.
• Five years customer service experience in a multi-tasking setting.
• Call center experience preferred; strong keyboarding and computer skills.
• Ability to remain calm under stress and show empathy.

Responsibilities

• Schedule appointments, tests, and procedures per clinical guidelines.
• Use multiple systems to find first available appointments.
• Enter demographic and medical information into the EHR.
• Validate guarantor accounts and insurance during pre-registration.
• Manage referrals and route to care team as needed.
• Maintain call metrics and coordinate with the care team.

Skills

Customer service

Multitasking

Empathy

Communication

Keyboarding

Computer literacy

Education

High school diploma or equivalent

Tools

EPIC

MyChart

Referral systems

Job description

Carilion Clinic in Roanoke, VA seeks a Contact Center Scheduler I to join a fast-paced in-person team. You will schedule appointments, manage referrals, and coordinate with the care team using EPIC, MyChart, and multiple scheduling systems.

A high level of empathy and strong computer skills are essential as you guide patients through options and complete pre-registration tasks. This full-time role emphasizes patient experience, accuracy in data entry, and the ability to handle difficult calls