Patient Access Scheduler — Fast-Paced Call Center

Insight Global; Novato (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global is seeking a Call Center Scheduler in California to greet patients by phone, schedule appointments, and ensure timely healthcare delivery. The role emphasizes exceptional customer service, accuracy, and proactive problem-solving for patient needs within a busy clinic setting.

Ideal candidates have at least one year in healthcare-facing roles, experience with Epic/EMR, and strong ability to handle high phone volumes while verifying insurance and preparing medical records.

Qualifications

• One year of healthcare experience, preferably in scheduling or patient access.
• Phone-based customer service experience.
• Epic or EMR experience.
• Experience with high call volumes and insurance verification.

Responsibilities

• Greet patients by phone and in scheduling interactions.
• Schedule appointments and manage availability.
• Verify insurance eligibility and prepare medical records.
• Provide courteous, proactive patient communication.

Skills

Healthcare scheduling

Customer service

Phone support

EMR experience

Education

High school diploma

Tools

Epic

Job description

Insight Global is seeking a Call Center Scheduler in California to greet patients by phone, schedule appointments, and ensure timely healthcare delivery. The role emphasizes exceptional customer service, accuracy, and proactive problem-solving for patient needs within a busy clinic setting.

Ideal candidates have at least one year in healthcare-facing roles, experience with Epic/EMR, and strong ability to handle high phone volumes while verifying insurance and preparing medical records.