Call Center Scheduler

Insight Global; Novato (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global is seeking a Call Center Scheduler in California to greet patients by phone, schedule appointments, and ensure timely healthcare delivery. The role emphasizes exceptional customer service, accuracy, and proactive problem-solving for patient needs within a busy clinic setting.

Ideal candidates have at least one year in healthcare-facing roles, experience with Epic/EMR, and strong ability to handle high phone volumes while verifying insurance and preparing medical records.

Qualifications

• One year of healthcare experience, preferably in scheduling or patient access.
• Phone-based customer service experience.
• Epic or EMR experience.
• Experience with high call volumes and insurance verification.

Responsibilities

• Greet patients by phone and in scheduling interactions.
• Schedule appointments and manage availability.
• Verify insurance eligibility and prepare medical records.
• Provide courteous, proactive patient communication.

Skills

Healthcare scheduling

Customer service

Phone support

EMR experience

Education

High school diploma

Tools

Epic

Job description

Job Description

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Skills and Requirements

One year of relevant healthcare experience, preferably in scheduling, patient access, or a similar patient-facing role.One of customer service experience over the phone or in personHigh school diplomaEpic experience or previous electronic medical records experienceSecondary education beyond high schoolExperience with heavy phone volume, scheduling, verifying insurance eligibility and preparing medical records

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].