Patient Access Specialist — Fast-Paced Scheduling Pro

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

CEENTA in Charlotte, NC is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will help with scheduling, intake, and accurate documentation in our Epic EHR, ensuring a warm, professional experience in a fast-paced call center.

You will handle 115–125 inbound calls daily, verify demographics and insurance, collect pre-payments, and route triage questions to providers while maintaining HIPAA compliance and teamwork.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of medical office or high-volume call center experience.
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills.
• Ability to multi-task, stay focused, and perform under pressure.
• High attention to detail and ability to learn quickly.
• Commitment to ethical behavior and patient confidentiality.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre‑payments and patient balances.
• Operate a multi‑line phone system.
• Maintain accuracy, confidentiality, and compliance with HIPAA.
• Collaborate with teammates and contribute to a positive work environment.
• Demonstrate reliable, predictable attendance and adherence to all policies.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

CEENTA in Charlotte, NC is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will help with scheduling, intake, and accurate documentation in our Epic EHR, ensuring a warm, professional experience in a fast-paced call center.

You will handle 115–125 inbound calls daily, verify demographics and insurance, collect pre-payments, and route triage questions to providers while maintaining HIPAA compliance and teamwork.