Patient Access Scheduler - Day Shift Mon-Fri, Bonus Eligible

UMass Memorial Medical Group; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Medical Group in Worcester, MA is seeking a scheduling-focused team member to manage incoming calls, book appointments across multiple clinics, and assist with payer information and records retrieval. You will coordinate with patients, families, and providers to ensure smooth access to care.

The role emphasizes strong English communication, potential bilingual capabilities, and a collaborative patient access environment.

Qualifications

• Requires high school diploma or equivalent.
• Preferred: associate's degree in business or healthcare-related field.
• English speaking, reading and writing; strong communication skills.
• Preferred: bilingual speaking, reading, and writing skills.
• Equal opportunity employer and inclusive hiring practices.

Responsibilities

• Handle incoming calls to schedule patient appointments across clinics.
• Outbound calls to schedule appointments with specialists and subspecialists.
• Collect demographics, insurance, and account details for billing purposes.
• Secure medical records as needed to support care delivery.
• Schedule in-office procedures and arrange required rooms.

Skills

English proficiency

Bilingual abilities

Education

High school diploma

Associate's degree in business or healthcare field

Job description

UMass Memorial Medical Group in Worcester, MA is seeking a scheduling-focused team member to manage incoming calls, book appointments across multiple clinics, and assist with payer information and records retrieval. You will coordinate with patients, families, and providers to ensure smooth access to care.

The role emphasizes strong English communication, potential bilingual capabilities, and a collaborative patient access environment.