Patient Access & Revenue Navigator

Baylor Scott & White Health; Killeen (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) match up to 5%

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and verify insurance, ensuring accurate patient registration and responsible financial handling. You will mentor peers and promote efficient processes across multiple areas to enhance the patient experience and streamline revenue cycle activities.

The role requires the ability to handle high-stress situations with empathy for patients and families while maintaining professional communication and

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Excellent listening, interpersonal and communication skills with professional telephone etiquette.
• Ability to remain professional under stress, showing empathy with patients and families.

Responsibilities

• Collects accurate demographics and insurance information for patient registration.
• Verifies insurance benefits and collects patient financial responsibilities.
• Mentors or trains peers and cross-trains across assigned areas to support revenue cycle and patient experience.

Skills

Communication skills

Listening skills

Telephone etiquette

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and verify insurance, ensuring accurate patient registration and responsible financial handling. You will mentor peers and promote efficient processes across multiple areas to enhance the patient experience and streamline revenue cycle activities.

The role requires the ability to handle high-stress situations with empathy for patients and families while maintaining professional communication and