Patient Access & Revenue Liaison

Emerus Holdings, Inc.; Willow Park (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Patient Access Specialist to act as a liaison between patients, payers, and healthcare teams. You will facilitate patient tracking, verify demographics, and secure out-of-pocket payments to maximize hospital reimbursement.

The role requires ensuring accurate patient identification, handling registrations, and navigating various insurance plans. This position is based in a hospital setting with emphasis on compliant, efficient revenue cycle operations.

Qualifications

• High School Diploma or GED is required.
• 2 years of patient registration and insurance verification experience in a health care setting preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors required.
• Basic understanding of medical terminology.

Responsibilities

• Maintain EMTALA, DNV, HIPAA and all applicable regulations in Admissions and Medical Records handling.
• Provide excellent customer service by understanding customer needs and building relationships.
• Identify and triage patients upon hospital arrival to protect patient safety.
• Answer telephone professionally and relay messages to medical staff.
• Obtain signatures on forms and consents and verify demographic information for revenue cycle processing.
• Verify insurance benefits for all plans and confirm correct payor and plan in patient accounting system.
• Obtain insurance authorizations as required by plans.
• Pursue collections at the time of service in a customer-service oriented way.
• Scan registration and clinical documents and maintain medical records.
• Coordinate patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer and log of patients, payments, transfers and admissions.
• Maintain visitor/vendor log.

Skills

Bilingual English/Spanish

Excellent customer service

Communication

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus Holdings, Inc. is seeking a Patient Access Specialist to act as a liaison between patients, payers, and healthcare teams. You will facilitate patient tracking, verify demographics, and secure out-of-pocket payments to maximize hospital reimbursement.

The role requires ensuring accurate patient identification, handling registrations, and navigating various insurance plans. This position is based in a hospital setting with emphasis on compliant, efficient revenue cycle operations.