Patient Access & Billing Liaison

Ascension Wisconsin Hospital; Greendale (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Emerus is seeking a Patient Access Specialist to serve as a liaison among patients, payers and health-care teams, ensuring accurate demographic data and securing financial responsibility. You will verify insurance benefits, obtain authorizations where needed, and process admissions efficiently with a customer-first approach.

Ideal candidates have 1 year of registration/verification experience, strong English skills, and proficiency with MS Office.

Qualifications

• High School Diploma or GED, required.
• 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook).
• Position requires fluency in English; written and oral communication.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all applicable regulations in admissions and medical records.
• Provide excellent customer service by understanding customer needs and building relationships.
• Answer telephone professionally, record messages, and relay to medical staff.
• Obtain signatures on required forms and consents.
• Enter complete and accurate demographic information to facilitate revenue cycle processing.
• Verify insurance benefits for plans and ensure correct payor and plan in patient accounting system.
• Obtain insurance authorizations as required by plans.
• Pursue collections at the time of service to maximize efficiency and accuracy.
• Scan and file registration and clinical documents; maintain medical records.
• Assist with coordinating patient transfers to other hospitals when necessary.
• Respond to requests for medical records from patients, physicians, and hospitals.
• Maintain cash drawer per policies.
• Maintain logs of patients, payments, transfers and admissions.
• Maintain visitor/vendor log.

Skills

Patient registration

Insurance verification

Customer service

MS Office

English fluency

Communication

HIPAA knowledge

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus is seeking a Patient Access Specialist to serve as a liaison among patients, payers and health-care teams, ensuring accurate demographic data and securing financial responsibility. You will verify insurance benefits, obtain authorizations where needed, and process admissions efficiently with a customer-first approach.

Ideal candidates have 1 year of registration/verification experience, strong English skills, and proficiency with MS Office.