Patient Access & Revenue Navigator

Advocate Health; Sheboygan (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to be the first point of contact in the revenue cycle, handling patient registration, insurance verification, and co-pay collection. The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced healthcare setting.

The PSR will work with various departments to ensure smooth patient flow, accurate data capture, and timely payments while adhering to HIPAA and related regulations.

Qualifications

• Strong customer service skills in a high-stress environment.
• Ability to multitask and prioritize work with interruptions.
• Understanding of health insurance terms and patient billing processes.
• Familiarity with HIPAA and patient confidentiality requirements.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Create and verify patient demographics, insurance, and financial data at registration.
• Check in/register patients and collect co-pays and out-of-pocket amounts.
• Explain insurance coverage and discuss financial responsibility with patients.
• Reference and comply with HIPAA, EMTALA, and other regulatory rules.
• Schedule appointments and provide patient guidance on test preparations and directions.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

HIPAA compliance

Independent thinking

Education

High School Graduate

Tools

EPIC EMR

Insurance verification/eligibility tools

Microsoft Office

Internet browser

Job description

Advocate Health is seeking a Patient Service Representative to be the first point of contact in the revenue cycle, handling patient registration, insurance verification, and co-pay collection. The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced healthcare setting.

The PSR will work with various departments to ensure smooth patient flow, accurate data capture, and timely payments while adhering to HIPAA and related regulations.