Patient Access Representative Lead (091026.12) FULL TIME

Bitterroot Health; Hamilton (MT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Marcus Daly Memorial Hospital in Hamilton, Montana seeks a Lead Patient Access Representative to deliver frontline patient services across clinics and departments. You will manage appointment scheduling, registration, insurance verification, phone coverage, data entry, PHI handling, and referrals while upholding patient relations and financial solvency.

This full-time role offers a comprehensive benefits package.

Qualifications

• High school diploma or GED required; coursework in medical terminology beneficial.
• The role prefers 2+ years in hospital or physician office settings with strong communication skills.
• Experience with patient accounts, scheduling, and PHI handling is valued.

Responsibilities

• Schedule appointments and manage patient registrations.
• Verify insurance and handle billing-related tasks.
• Provide telephone coverage and data entry with accuracy.
• Handle PHI filing and patient referrals.
• Support at-service collections and maintain patient relations.

Skills

Hospital experience

Scheduling

Insurance verification

Phone coverage

Data entry

PHI handling

Customer service

Multitasking

Education

High school diploma or GED

Medical terminology courses

Tools

MDMH registration system

Billing systems

Job description

Lead Patient Access Representative opportunity in beautiful Hamilton, Montana!!

Patient Access Representatives (PAR) provides customer-service coverage in the medical clinic facilities and/or ancillary departments of Marcus Daly Memorial Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, and telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Marcus Daly’s financial solvency.

Minimum Qualifications:

Education

• High school diploma or GED required


• Courses in medical terminology beneficial

Experience

• Minimum two years hospital/physician office experience preferred


• Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred


• Strong problem solving techniques and interpersonal skills—including ability to communicate effectively both orally and with written word


• Familiarity with MDMH registration and billing systems


• Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact


• Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace


• Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Schedule:

Full-time, 40 hours/week

Benefits:

This position is eligible for the full benefit package