Patient Access Representative Lead

Endeavor Health; Skokie (IL); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

Career Pathways to promote growth

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings plan

Health savings account options

Retirement options with company match

Paid time off

Community involvement opportunities

Job summary

Endeavor Health in Skokie, IL is seeking a Patient Access Representative Lead to supervise the patient access department and ensure accurate registrations, scheduling, and insurance verification.

You will mentor a team, optimize patient flow, reduce wait times, and collaborate with billing and providers to support high-quality care.

Qualifications

• Associate’s Degree in Health Administration.
• 3‑5 years of prior experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registrations tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow‑up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance‑related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

Skills

Registration systems

Education

Associate’s Degree in Health Administration

Job description

Hourly Pay Range
$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative Lead
• Location: Skokie, IL
• Full Time
• Hours: Monday-Friday, 11am to 7:30pm + rotating weekends and holidays

A Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow‑up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance‑related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What You Will Need

• Associate’s Degree in Health Administration required.
• 3‑5 years of prior experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to promote professional growth and development.
• Various medical, dental, and vision options.
• Tuition reimbursement.
• Free parking at designated locations.
• Wellness program savings plan.
• Health savings account options.
• Retirement options with company match.
• Paid time off.
• Community involvement opportunities.