Patient Access Representative II

Endeavor Health; Glenview (IL); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

Premium pay

Career growth opportunities

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Free parking

Wellness program

Health savings account

Company retirement match

Paid time off & holidays

Community involvement opportunities

Job summary

Endeavor Health in Glenview, IL seeks an experienced Patient Access Representative II to manage patient registrations and scheduling, while verifying insurance coverage to support high-quality care.

The role requires a HS diploma and at least one year of healthcare or health insurance customer service experience, with basic medical terminology knowledge. This position offers full-time hours and competitive benefits.

Qualifications

• One year of customer service experience in healthcare or health insurance required.
• High school diploma or equivalent required; college degree preferred.
• Basic knowledge of medical terminology and insurance terminology preferred.

Responsibilities

• Process patient registrations efficiently and accurately.
• Identify payment sources, assist in payments, and triage for financial counseling.
• Maintain accurate electronic medical records and comply with regulations.

Skills

Customer service

Healthcare industry knowledge

Medical terminology

Education

High school diploma

College degree preferred

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative II
• Location: Glenview, IL
• Full-Time (36 hours)
• Hours: M-F 7:00am-3:30pm and 9:00am-5:30pm
• Required Travel: no

Job Summary

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies.
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling.
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations.

What You Will Need

• Education: High school diploma or equivalent required; college degree preferred.
• Certification: N/A
• Experience: One-year customer service experience in a healthcare or health insurance related field required.
• Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred.

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.