Patient Access Representative Lead

Edward Elmhurst Health; Naperville (IL); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Medical, Dental, and Vision options

Annual leave

Job summary

Edward Elmhurst Health in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department and optimize registrations, scheduling, and insurance verification. The role requires leadership, a healthcare administration background, and experience with patient registration systems.

You will oversee a team, coordinate scheduling for multiple services, and improve the patient experience across a hospital setting. Travel to multiple sites may be required.

Qualifications

• Associate's Degree in Health Administration.
• 3 Years previous experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow‑up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance‑related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

Skills

Patient access experience

Healthcare administration

Team leadership

Education

Associate's Degree in Health Administration

Tools

Patient registration system

Scheduling systems

Job description

Hourly Pay Range: $21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Patient Access Representative Lead

Location: Naperville, IL

Contract: Full Time/Part Time: Full- Time

Hours: Monday-Friday: This is a 40 hour a week shift and must be flexible to work M-F from 6:30am-7:30pm and Saturday's and Sunday's anytime from 6:30am-3:30pm for call offs. Required Travel: Multiple sites. On Call: Yes. Holidays: Rotating Schedule with staff.

Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow‑up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance‑related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need

• Associate's Degree in Health Administration.
• 3 Years previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Company Culture

Welcome to Endeavor Health Careers. At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.