Patient Access Representative- Plainfield, IL

Endeavor Health; Plainfield (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career growth

Medical benefits

Tuition reimbursement

Free parking

Wellness program

HSA options

Retirement match

PTO

Community involvement

Job summary

Endeavor Health is seeking a Patient Access Representative I in Plainfield to handle patient registration, appointment scheduling, and insurance verification. The role requires accuracy and a strong focus on customer service to enhance the patient experience at our hospital.

Responsibilities include data entry, coordinating with clinical departments, and assisting patients with financial information and payment options, while ensuring smooth registrations and minimal wait times.

Qualifications

• Associates degree in health administration required.
• Experience with patient registration and scheduling systems preferred.

Responsibilities

• Greet and assist patients during registration.
• Enter demographics and insurance into the EHR.
• Schedule appointments across departments.
• Verify contact details and appointment info.
• Verify insurance coverage and eligibility.
• Explain registration, scheduling, and payment options.
• Maintain clear patient communication.
• Review data for accuracy and resolve issues.
• Minimize wait times and ensure a welcoming environment.

Skills

Patient service

Healthcare administration

Scheduling

Data entry

Insurance verification

Education

Associates Degree Health Administration

Tools

Electronic Health Records

Scheduling systems

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Sign on bonus: N/A
• Position: Patient Access Representative I
• Location: Plainfield 24600 W 127th Street
• Full Time: 40 hours
• Rotating Weekends: Sat and Sun: 7:30 am - 4:00 pm
• Holidays- 2 Holidays per year
• Required Travel: If needed

A Brief Overview

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What You Will Need

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunity