Patient Scheduling Representative I - Skokie, IL

Endeavor Health; Skokie (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Skokie, IL seeks a Patient Access Representative I to efficiently process patient registrations and schedule appointments. The role emphasizes verifying insurance coverage, assisting patients, and ensuring a smooth registration experience.

The ideal candidate will have an Associates Degree in Health Administration, experience with patient registration and scheduling systems, and a commitment to high-quality patient service.

Qualifications

• Associates Degree Health Administration is required.
• Experience in patient access or healthcare administration is preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographic and insurance information into the EHR system.
• Schedule patient appointments and coordinate with departments.
• Verify patient contact information and appointment details.
• Verify insurance coverage and eligibility for patients.
• Collaborate with insurance providers and billing teams.
• Provide patients with information about registration, scheduling and costs.
• Communicate clearly with patients to address questions and concerns.
• Review and verify patient registration data for accuracy.
• Address discrepancies in patient access records promptly and with the team.
• Promote a positive patient experience by reducing wait times and offering great service.

Skills

Patient access

Healthcare admin

Scheduling

Education

Associates Degree Health Administration

Tools

Electronic Health Records (EHR) system

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Representative I
• Location: Skokie, IL
• Full Time/Part Time: Full-Time

Hours: Monday-Friday: M-F: Option to work:

• M-Thur 8:45a-5:15p, F: 8:15a-4:45p
• M-Thur 9:00a-5:30p, F: 8:30a-5:00p
• M-Thur 9:15a-5:45p, F: 8:45a-5:15p
• Required Travel: N/A

A Brief Overview

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What You Will Need

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities