Patient Access Representative Lead

Endeavor Health; Naperville (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Career Pathways to Promote Growth

Wellness Program Savings Plan

Medical, Dental, and Vision options

Job summary

Endeavor Health in Naperville, IL seeks a Patient Access Representative Lead to supervise the patient access department, oversee registrations, and verify insurance coverage.

You will mentor staff, manage scheduling across services, and collaborate with billing to resolve verification issues, while maintaining a welcoming patient experience.

This full-time role requires an associate degree in health administration and 3–5 years in patient access, with strong leadership and system proficiency.

Qualifications

• Associates degree in Health Administration required.
• 3–5 years of experience in patient access or healthcare administration.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department to foster excellence.
• Supervise and mentor a team of patient access professionals.
• Perform advanced patient registrations and handle complex scenarios.
• Ensure accuracy of demographic and insurance data in the EHR.
• Coordinate and supervise scheduling for various services.
• Handle scheduling for specialized services and follow-up appointments.
• Supervise insurance verification processes and resolve issues.
• Verify coverage and eligibility; collaborate with billing.
• Provide guidance on patient communication and support.
• Assist in training newer patient access representatives.
• Develop strategies to minimize wait times and create a welcoming environment.

Skills

Patient access

Healthcare administration

Team leadership

Staff mentoring

Customer service

Education

Associates Degree Health Administration

Tools

Electronic health records (EHR)

Job description

Hourly Pay Range

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: Naperville, IL
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: This is a 40 hour a week shift and must be flexible to work M-F from 6:30am-7:30pm and Saturday's and Sunday's anytime from 6:30am-3:30pm for call offs
• Required Travel: Multiple sites
• On Call: Yes
• Holidays: Rotating Schedule with staff

A Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What You Will Need

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities