Patient Access Representative Lead

Endeavor Health; Oak Park (IL); On-site; USD 29,039 - 43,559; Full time

Benefits offered by this job

Various Medical, Dental, and Vision options

Tuition Reimbursement

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Job summary

Endeavor Health is looking for a Patient Access Representative Lead to oversee the patient access department at their Oak Park location. This full-time role requires strong leadership abilities and a commitment to enhancing the patient experience through efficient handling of registrations and appointments.

The ideal candidate will have an Associates Degree in Health Administration and at least 3 years of experience in patient access or a related healthcare field. The position offers competitive pay, benefits, and opportunities for professional growth.

Qualifications

• 3+ years of experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.
• Strong leadership skills and ability to mentor staff.

Responsibilities

• Lead and manage the patient access department.
• Supervise and mentor a team of patient access representatives.
• Ensure accuracy in patient demographic and insurance information.

Skills

Patient registration

Team leadership

Insurance verification

Communication skills

Education

Associates Degree Health Administration

Tools

Electronic health records systems

Patient scheduling systems

Job description

Hourly Pay Range

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: EMO Oak Park 932 Lake Street
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: 8:30a-5:00pm
• Holidays: 1-3

Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What You Will Need

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities