Patient Access Representative I

NorthShore University HealthSystem; Chicago (IL); On-site; USD 27,400 - 39,729; Part time

Benefits offered by this job

Career Pathways to Promote Professional Growth

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem is hiring a Patient Access Representative I in Chicago, IL. This part-time role involves processing patient registrations, scheduling appointments, and verifying insurance coverage, all while promoting a welcoming environment for patients.

The ideal candidate will hold an Associates Degree in Health Administration and possess strong customer service skills. Benefits include medical, dental, and vision options, tuition reimbursement, and a retirement plan.

Qualifications

• Associates Degree in Health Administration required.
• Previous experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during the registration process.
• Collect and enter patient demographic and insurance information.
• Schedule patient appointments for healthcare services.
• Verify patient contact information and confirm appointments.
• Verify patient insurance coverage and eligibility.
• Provide patients with information about the registration process.
• Ensure effective communication to address patient concerns.
• Review and verify registration data and insurance information.
• Promote a positive patient experience.

Skills

Customer service skills

Attention to detail

Effective communication

Education

Associates Degree in Health Administration

Tools

Patient registration systems

Electronic health records system

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative I
• Location: Chicago, IL
• Part-time (20 hours)
• Hours: Every other weekend 11am - 11:30pm, and every Tuesday 3pm - 11:30pm.
• Required Travel: No

A Brief Overview

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities