Patient Access Representative II, ED, Part-Time, Baptist Downtown

Baptist-Health; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Baptist Health Downtown in Jacksonville, FL is seeking a Part-time Patient Access Representative II for the Downtown - Main Building location. Workdays are Thursday to Saturday, from 6:00 am to 4:00 pm, supporting patient flow and access to care.

The role requires 1-2 years of customer service, healthcare, and insurance experience, with a focus on accurate registration, privacy, and regulatory compliance (EMTALA, AHCA, JCAHO).

Qualifications

• 1-2 years Customer Service experience preferred.
• 1-2 years Healthcare experience required.
• 1-2 years Insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Job DescriptionBaptist Downtown is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a part-time opportunity, Thursday - Saturday 6:00 am- 4:00 pm.Patient Access Representative II, Job Responsibilities:Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesExperience Requirements:1-2 years Customer Service Experience Required1-2 years Healthcare experience required1-2 years Insurance experience requiredEducation & Credential Requirements:High School Diploma RequiredPrimary Location:Downtown - Main Building