Patient Access Representative II, Full-Time, Baptist ED North

Baptist Health System, Inc.; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Baptist Health System, Inc. is seeking a Patient Access Representative II in Jacksonville, FL. The role focuses on registering patients, verifying information, and guiding them through admission processes in a fast-paced ED setting.

Candidates should have 1–2 years of customer service and healthcare experience, plus knowledge of insurance processes. The position is full-time, with hours Monday through Friday, 8:30am–5:00pm, at the North Main Building Freestanding ED location.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience required.
• 1-2 years Insurance experience required.
• High School Diploma Required.

Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains patient privacy and HIPAA compliance.

Skills

Customer Service

Healthcare experience

Insurance knowledge

Education

High School Diploma

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Job DescriptionBaptist ED North is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-Time opportunity with a shift of Monday - Friday, 8:30am - 5:00pm.Patient Access Representative II, Job Responsibilities:Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesExperience Requirements:1-2 years Customer Service Experience Required1-2 years Healthcare experience required1-2 years Insurance experience requiredEducation & Credential Requirements:High School Diploma RequiredPrimary Location:North - Main Building Freestanding ED