Patient Access Representative II, Emergency Department, Full-TIme, Days, Baptist Beaches

Baptist-Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department team at Baptist Beaches. This full-time position supports patient registration, insurance verification, and access to care, ensuring a smooth and compliant patient experience.

Ideal candidates bring strong customer service and healthcare exposure, plus 1–2 years of insurance experience. You’ll work with multiple systems, protect patient privacy, and help patients navigate the

Qualifications

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Skills

Customer Service Experience

Healthcare Experience

Insurance Experience

Education

High School Diploma or equivalent

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist Beaches in Jacksonville, FL. This is a full-time opportunity.Shift Details: Wednesday-Friday 6:45am-7:15pmThe Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.Patient Access Representative II Job Responsibilities:Provide exceptional customer service to patients, families, visitors, and other healthcare team membersAssist patients with the registration and patient access process while ensuring accurate demographic and insurance informationVerify insurance coverage and collect required patient information and documentationAssist patients with questions related to registration, insurance, and the access-to-care processCommunicate professionally and effectively with patients and internal departmentsMaintain confidentiality of patient information and follow applicable privacy and organizational policiesUtilize computer systems and patient access technology to accurately document and update patient informationSupport efficient patient flow and contribute to a positive patient experiencePatient Access Representative II Experience:Customer Service Experience (required)Healthcare Experience (required)1–2 years Insurance Experience (required)Experience in hospital registration or patient access (preferred)Patient Access Representative II Education & Credential Requirements:High School Diploma or equivalent (required)If you are interested in this full-time Patient Access Representative II opportunity at Baptist Beaches, please apply today!Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesPrimary Location:Beaches - Main Building