Patient Access Representative II, Emergency Departmnet, Full-Time, Days, Baptist South

Baptist-Health; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health's Emergency Department in Jacksonville, FL seeks a Patient Access Representative II to ensure smooth patient registration and access to care. This full-time role involves accurate demographic and insurance verification, exceptional customer service, and collaboration with clinical teams to support patient flow.

The ideal candidate has healthcare and insurance experience, strong communication skills, and a commitment to patient privacy under HIPAA guidelines.

Qualifications

• Customer service experience is required.
• Healthcare and insurance experience preferred.
• Experience in hospital registration or patient access is preferred.

Responsibilities

• Register patients accurately and efficiently.
• Verify insurance coverage and collect patient information.
• Assist patients with questions related to registration and access to care.
• Maintain patient privacy and HIPAA compliance.
• Work across multiple patient access systems.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Registration Experience

Education

High School Diploma or equivalent

Tools

EMR Systems

Patient Access Software

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist South in Jacksonville, FL. This is a full-time opportunity.Shift Details: Sunday-Wednesday 9:30 AM–7:00 PMThe Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.Patient Access Representative II Job Responsibilities:Provide exceptional customer service to patients, families, visitors, and other healthcare team membersAssist patients with the registration and patient access process while ensuring accurate demographic and insurance informationVerify insurance coverage and collect required patient information and documentationAssist patients with questions related to registration, insurance, and the access-to-care processCommunicate professionally and effectively with patients and internal departmentsMaintain confidentiality of patient information and follow applicable privacy and organizational policiesUtilize computer systems and patient access technology to accurately document and update patient informationSupport efficient patient flow and contribute to a positive patient experiencePatient Access Representative II Experience:Customer Service Experience (required)Healthcare Experience (required)1–2 years Insurance Experience (required)Experience in hospital registration or patient access (preferred)Patient Access Representative II Education & Credential Requirements:High School Diploma or equivalent (required)If you are interested in this full-time Patient Access Representative II opportunity at Baptist South, please apply today!Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesPrimary Location:South - Main Building