Patient Access Representative II, Part-Time, Evenings, Baptist Beaches

Baptist-Health; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Baptist Health’s Beaches location in Jacksonville, FL is hiring a part-time Patient Access Representative II to join the patient access team. Shifts are Saturdays and Sundays from 10:45am to 11:15pm, offering an opportunity to support patients through registration and access to care.

The role requires excellent customer service, healthcare and insurance experience, and the ability to verify information, protect privacy under HIPAA, and collaborate with clinical and non-clinical staff to ensure

Qualifications

• Customer service experience required.
• Healthcare experience required.
• Insurance experience required.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members.
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Communicate professionally with patients and internal departments.
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies.
• Utilize computer systems and patient access technology to accurately document and update patient information.

Skills

Customer service experience

Healthcare experience

Insurance experience

Education

High School diploma or equivalent

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist Beaches in Jacksonville, FL. This is a part-time opportunity.Shift Details: Saturday-Sunday 10:45am-11:15pmThe Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.Patient Access Representative II Job Responsibilities:Provide exceptional customer service to patients, families, visitors, and other healthcare team membersAssist patients with the registration and patient access process while ensuring accurate demographic and insurance informationVerify insurance coverage and collect required patient information and documentationAssist patients with questions related to registration, insurance, and the access-to-care processCommunicate professionally and effectively with patients and internal departmentsMaintain confidentiality of patient information and follow applicable privacy and organizational policiesUtilize computer systems and patient access technology to accurately document and update patient informationSupport efficient patient flow and contribute to a positive patient experiencePatient Access Representative II Experience:Customer Service Experience (required)Healthcare Experience (required)1–2 years Insurance Experience (required)Experience in hospital registration or patient access (preferred)Patient Access Representative II Education & Credential Requirements:High School Diploma or equivalent (required)If you are interested in this part-time Patient Access Representative II opportunity at Baptist Beached, please apply today!Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesPrimary Location:Beaches - Main Building