Patient Access Representative II, Baptist Beaches

Baptist Health; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Baptist Health in Jacksonville Beach, FL is seeking staff for patient access. The role requires accurate patient registration, efficient use of multiple systems, and ability to work across patient access areas while upholding privacy and HIPAA standards.

You will interact with patients face-to-face and by phone, contributing to PAS goals and ensuring compliance with EMTALA, AHCA, and JCAHO regulations. This on-site position supports a faith-based, not-for-profit health system.

Qualifications

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for patients and visitors.
• Understands State and Federal regulations including EMTALA, AHCA, and JCAHO.

Responsibilities

• Registers patients accurately and efficiently.
• Maintains patient privacy and HIPAA compliance.
• Provides face-to-face and telephonic encounters.
• Contributes to PAS goals (e.g., collections, palm scanning).
• Maintains professional relationships with clinical and non-clinical staff.

Skills

Patient registration

HIPAA compliance

Customer service

EMTALA knowledge

AHCA knowledge

JCAHO knowledge

Cross-training

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Registers patients accurately and efficiently Utilization of multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintains service excellence to patients and visitors for face-to-face and telephonic encounters Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintains a professional relationship with all clinical and non-clinical team members Able to articulate compliance documentation and ensure completion of required patient consent forms Maintains patient privacy in accordance with HIPAA guidelinesPrimary Location:Beaches - Main Building 1350 S 13th Ave Jacksonville Beach, FL 32250 United States of America