Patient Access Representative II

NorthShore University HealthSystem; Highland Park (IL); On-site; USD 27,400 - 39,729; Full time

Benefits offered by this job

Premium pay

Career Pathways for Professional Growth

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

A leading healthcare provider in Illinois is seeking a Patient Access Representative II. This role requires efficient processing of patient registrations and scheduling appointments, along with verifying insurance coverage. Candidates should have a high school diploma and one year of customer service experience in healthcare. The position also offers premium pay and various benefits including tuition reimbursement and a wellness program.

Qualifications

• One-year customer service experience in a healthcare or health insurance related field required.

Responsibilities

• Efficiently and accurately processing patient registrations.
• Scheduling appointments and verifying insurance coverage.
• Providing access to healthcare services according to policies.

Skills

Customer service experience

Basic knowledge of medical terminology

Basic knowledge of insurance terminology

Education

High school diploma or equivalent

College degree preferred

Job description

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative II

Position Highlights

• Position: Patient Access Representative II
• Location: Evanston, IL
• Full-Time (40 hours)
• Hours: Monday-Friday, 7:30am - 4pm, weekends as needed during the hours of 7am - 5pm
• Required Travel: Gurnee & Vernon Hills locations as needed

Job Summary

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

What you will need

• Education: High school diploma or equivalent required; college degree preferred
• Certification: N/A
• Experience: One-year customer service experience in a healthcare or health insurance related field required
• Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred

Benefits

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.