Patient Access Representative II

3M HEALTHCARE; Evanston (IL); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition Reimbursement

Free Parking

Wellness Program

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

3M HEALTHCARE is seeking a Patient Access Representative II in Evanston, IL to streamline patient registrations and appointment scheduling while ensuring accuracy and friendly service.

You will verify insurance coverage, identify payment sources, and support financial counseling when needed. The role emphasizes compliance and data integrity, contributing to a positive patient experience in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• One year of customer service experience in healthcare or health insurance.
• Basic knowledge of medical terminology and insurance terminology.

Responsibilities

• Process patient registrations and schedule appointments.
• Verify insurance coverage and identify payment sources.
• Maintain accurate electronic medical records and comply with regulations.

Skills

Customer service

Healthcare terminology

Insurance terminology

Education

HS diploma or equivalent

College degree preferred

Job description

Patient Access Representative II

Location: Evanston, IL.

Hourly Pay Range: $19.89 - $28.84. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Employment Type: Full-Time (40 hours per week). Hours: Monday – Friday, 8:00 AM – 4:30 PM. Required Travel: No.

Job Summary

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital’s commitment to high-quality healthcare services.

What You Will Do

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies.
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling.
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations.

What You Will Need

• Education: High school diploma or equivalent required; college degree preferred.
• Certification: None required.
• Experience: One-year customer service experience in a healthcare or health insurance related field required.
• Skills: Basic knowledge of medical terminology and insurance industry terminology preferred.

Benefits

• Premium pay for eligible employees.
• Career Pathways to Promote Professional Growth and Development.
• Medical, Dental, Pet and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program.
• Savings Plan.
• Health Savings Account Options.
• Retirement Options with Company Match.
• Paid Time Off and Holiday Pay.
• Community Involvement Opportunities.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.