Patient Access Representative, Hospital

UW Health; Madison (WI); On-site; USD 38,000 - 48,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Job summary

UW Health is seeking a Patient Access Representative - Hospital to support patient registration, demographic and insurance data entry, and to help collect outstanding balances with empathy. The role emphasizes strong communication and a patient-centered approach.

This 80% FTE, day-shift position is based at University Hospital in Madison, WI, offering diverse scheduling options and a focus on work-life balance. Join a team dedicated to exceptional patient service and community care.

Qualifications

• No minimum education required.
• High School Diploma or Equivalent preferred.
• Associate's Degree in Business, Finance, Health Information Management or related field preferred.

Responsibilities

• Enter and verify demographic and insurance information, and register or admit patients.
• Promote a positive patient experience, demonstrate empathy, and communicate effectively during collections.

Skills

Customer service

Communication

Empathy

Data entry

Education

High School Diploma or Equivalent

Associate's Degree in Business/Finance/HIM (Preferred)

Job description

Work Schedule:

80% FTE, day shift working 32 hours per week scheduled Wednesday - Saturday from 8:30a - 5p. You will work at University Hospital in Madison, WI.

Job Description

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

Be part of something remarkable

Bring your excellent customer service to UW Health.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• No minimum education Required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.