Patient Access Representative; 0.7 FTE; PM Shift

UnityPoint Health; Madison (WI); On-site; USD 20,821 - 29,654; Part time

Benefits offered by this job

Remote work after training

Job summary

UnityPoint Health – Meriter in Madison, WI is seeking a Patient Access Representative to support accurate admissions, registration, insurance verification, and scheduling. This role requires attention to detail and compliance with financial and insurance requirements, with on-site training at Meriter before transitioning to remote work.

The position is 0.7 FTE (28 hours/week) with a schedule that includes rotating days and shifts; compensation starts at $18.32 per hour plus benefits.

Qualifications

• Two (2) years of customer service or healthcare related experience is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally; take accurate messages.
• Educate patients on financial obligations, including POS collections and estimates.
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow.
• Refer patients who need financial assistance to a Financial Advocate.
• Schedule walk-in procedures and collaborate with central scheduling.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

16558BR

FTE: 0.7

Shift: Week 1: Mon/Tue/Fri/Sat 2p-10:30p. Week 2: Sun/Mon/Tue 2p-10:30p.

Compensation: $18.32+

Hours Per Week: 28

Weekends: No

Benefit Eligible

Schedule: Week 1: Mon/Tue/Fri/Sat 2p-10:30p. Week 2: Sun/Mon/Tue 2p-10:30p.

We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

This position will go through initial training on-site at Meriter hospital, but will then work primarily remotely. The person in this role may get called in at any time based on department need, so will need to live in the Greater Madison area.

Key Responsibilities & Skills:

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
• Maintain strong knowledge of insurance plans and verification processes
• Answer and route phone calls professionally; take accurate messages
• Educate patients on financial obligations, including point of service (POS) collections and estimates
• Assist with patient self-service registration processes service registration processes. service registration processes.
• Monitor and manage multiple work queues to ensure timely workflow
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk in procedures and collaborate with central scheduling regarding other needs

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High School Diploma or equivalent
• At least two (2) years of customer service or healthcare related experience is preferred

EEO/M/F/D/V

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