Communication Center Representative, part time

UW Health; Madison (WI); Hybrid; USD 30,000 - 46,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Parental leave (2 weeks)

Adoption assistance

Tuition benefits

Referral bonus for new hires

Job summary

UW Health is seeking a Communication Center Representative in Madison, WI for a 60% FTE, 2nd shift hybrid role. Work 2:45pm-11:15pm three days per week, with every third weekend and onsite 1–2 times weekly at 610 N Whitney Way.

You will handle paging, messaging and appointment services and deliver exceptional customer service to staff, physicians and patients. Responsibilities include confirming/canceling appointments for designated clinics, answering calls—from room connections to organ

Qualifications

• Associate's Degree in Healthcare, IT, Business, or related field required
• 2 years of relevant work experience may be considered in lieu of degree
• Associate's or Bachelor's degree in related field strongly preferred

Responsibilities

• Support paging, messaging and scheduling, and appointment services for UW Health
• Provide customer service to UW Health staff, physicians, and patients
• Confirm and cancel appointments for designated clinics during nights, weekends and holidays
• Handle calls, connect to inpatient rooms, notify on-call physician about organ offers, and implement emergency plans

Skills

Customer service

Call center

Education

Associate's degree in Healthcare/IT/Business (or related)

Associate's or Bachelor's degree preferred

Job description

Work Schedule:

60% FTE, 2nd shift, hybrid position. This position will work three days per week, 2nd shift, 2:45pm-11:15pm. Position will be required to work every third weekend. Position will need to work onsite at least 1-2 time per week, onsite requirements may change based on coverage and operational needs. When working in the onsite, you will work at 610 N Whitney Way, Madison, WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Communication Center Representative to:

• Support paging, messaging and scheduling, and appointment services for UW Health.
• Provide remarkable customer service to UW Health staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

You will use:

• High quality personal computer workstations.
• State-of-the-art telephone technology in a call center environment.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

Qualifications

• Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
• Associate's Degree or Bachelor's degree in Healthcare, Information Technology, Business, or related field strongly Preferred

Work Experience

• Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
• 1 year of experience in a medical, call center, or customer service environment Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities

- UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.